SUPPORT · TRUST
Support Center
Separate accounting, game and security issues so incidents are easier to trace.
Wallet & Ledger
Keep the transaction reference, ledger sequence, PaymentOrder or round id. These are more useful than a balance screenshot alone.
Game Issue
Record the game, round id, time and visible state. Production settlement follows server runtime and ledger records, not frontend animation.
Account Security
If login, payment or ledger activity looks abnormal, stop repeated actions and preserve the time, device context and related transaction information.
In-product live support is not currently provided. Preserve the identifiers and screenshots above before reporting an issue.